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7 steps to improve your customer experience & service

7 steps to improve your customer experience & service

“Great customer service doesn’t mean the customer is right; it says the customer is always honoured (Chris Lo Curto) Excellent customer experience leaves your customers feeling good, appreciated and they often want to come back for more.  It helps entrench loyalty. I have experienced some fantastic customer service. This Sunday we went out for a […]

6 reasons why you need a business coach

6 reasons why you need a business coach

“Coaching is unlocking a person’s potential to, maximise their performance” (Whitmore 2009) I have always had a passion for coaching, and during my time in corporate, I had the opportunity to utilise both business and life coaches. They helped me in achieving both my personal and professional goals. I have always loved the idea of […]

I believe in Karma, and if you put out positive vibes, that is what you will get back.

I believe in Karma, and if you put out positive vibes, that is what you will get back.

A long time ago, it felt like a lifetime ago; I was furious at the world. I had been badly hurt, and the hurt turned into frustration and then the failures turned into anger and resentment. When I was angry, I only met other angry people. I would be in the car, and I would […]

It’s women’s month what can we do today to make the world a better place for women?

It’s women’s month what can we do today to make the world a better place for women?

This women’s month, I’m asking all my fellow women and men what is it that we can do right now to make society better for our daughters and future generations to come. 62 years ago, on the 9th August 1956, 20 000 women of all races marched to Pretoria’s Union Buildings to present a petition […]

How to differentiate your brand offerings from competitors

How to differentiate your brand offerings from competitors

In today’s tough economic climate, differentiating your brand and business from your competitors is critical for survival. I recently had a group coaching session with entrepreneurs who’ve been in business for around 2-3 years. Majority of them are in the growth phase with relatively unique service offerings. When I straight out asked them, what made […]

Why women need to collaborate with each other to become more powerful

Why women need to collaborate with each other to become more powerful

My theory is that if we, as women, can work, mentor, partner and collaborate with each other, we’ll become the more powerful gender. By doing so, we will be able to enhance society and the communities within it. I’ve witnessed the power of this effort very early on in my career and more so now […]

What small businesses need to know when approaching large corporate clients

What small businesses need to know when approaching large corporate clients

I asked my friend Andrea Quaye VP Ab-Inbev to answer some burning questions that small businesses have about how to do business with Large corporates and found the advice quite valuable. 1.  What advice can you give someone who is a small business owner looking to get into doing business with you? Come prepared. I […]

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