The last time I posted on this page was last Monday. The lockdown had my brain on freeze panel just for a second but after thawing, it’s back in the groove. It’s been fascinating watching brands that are doing well come out with clear communication and not beating about the bush. Brands and companies that […]
I worked for Unilever for 12 years and one of the biggest activities we always embarked on was Brand strategies and planning that really shaped the company’s growth agenda. As I got into more senior jobs one of my most critical jobs was to give senior managers some comfort that as a leader, I understood […]
Dr. Malebo Talks about Mental Health Issues. Watch the Interview here.
What is mental health? Mental health includes the emotional, psychological and social well-being of an individual. Mental health has impacts on the way you think, the way you feel and finally the way you act. In addition to this, mental health helps you determine how you manage stress, build relationships and make choices. Mental health […]
Its official spring is here, and I am so excited to see the bloom of the flowers, the colours, the early sunset. I love Spring; I am publicly declaring my love affair with spring. I was born in May, and I am a winter baby. But Spring is my season. I have a deep respect for the […]
“Great customer service doesn’t mean the customer is right; it says the customer is always honoured (Chris Lo Curto) Excellent customer experience leaves your customers feeling good, appreciated and they often want to come back for more. It helps entrench loyalty. I have experienced some fantastic customer service. This Sunday we went out for a […]