Leadership Lessons

I did not get the promotion. I was so angry. And disappointed. A colleague got the promotion. I wanted to resign. I did not. My boss was nice though. I wanted to be angry with her. But instead, she called me in her office and told me why I did not get the promotion.

She took out a piece of paper. On one side she wrote what I had done well. On the one side, she put my development areas. It was such a simple exercise but I could see what I needed to do.

Gail Klintworth was my boss. I never ever told her how much I appreciated that. I kept that paper for a long time. I learnt so much about leadership from how she dealt with me. I learnt how to communicate with care but still being firm on delivery.

Here is what I learnt:

1. It’s not easy to give feedback. Especially when it’s not great news for the other person.
It’s not the WHAT is said – it’s the HOW it is said.

2. Make people feel valued. I was given an opportunity to say what I think I had done well and what I think I could have done better.

3. I felt respected. Some leaders think that their level gives them the authority to be nasty. But it’s the more mature and empathetic leaders who take time to explain and show you where you have gone wrong.

#leadership #authenticleadership #greatfeedback

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